What is the impact of training and development activities at work? In the chapter (Dysvik, Carlsen, & Skerlavaj, 2017) published recently in Cambridge handbook of workplace training and employee development, we investigate how training can contribute to development of systems thinking of trainees as seen through three lenses of building impact: the realm of business impact, the realm of beneficiary impact, and the realm of societal impact. Knowledge creation is socially constructed through the development of shared meaning between employees participating in training, their trainers, and their respective colleagues and beneficiaries during and after training program completion. In short, training should be aligned and integrated with the core drivers for organizational performance, and provide employees with a holistic and systemic understanding to act autonomously and proactively in applying relevant training content when deemed relevant.
Source: Dysvik, A., Carlsen, A., Skerlavaj, M. (2017): Rings of fire: Training for systems thinking and broadened impact. In: Brown, K. G. (Ed.): The Cambridge Handbook of Workplace Training and Employee Development. Cambridge University Press, ISBN 9781316091067: p. 471-494.